- Efficiency. Quality. Results. Up-Time.
Summary of Services
- Technical Support Services around the clock.
- System project, installation, homologation and comission.
- Resilient architectures and robust designs.
- Redundant Contingency and Mirror Environments.
- Services of Education and Operational Training.
- Legacy Systems Maintenance to increase life-cycle.
- Spare Parts and 360o Logistics turn-around.
- Systems Laboratory and Documentation Centre.
- Pro-active Monitoring and Predictive Maintenance to avoid down-time.
- Quick detection, isolation, diagnostic, circumvention & correction of anomalies.
- Interventions scheduling to reduce risks and impact.
- Attention Centre and full telephone access.
- Engineers and Technicians on 24h Stand-By.
NOVASIS Standard Technical Support Services cover, by dèfault:
- 24h7d Voice Help-Desk.
- 24h7d Remote Support.
- 24h7d Hardware Repair
- Parts & Modules Replacement.
- Firmware & Software Update.
- Complete Technical Support.